Support

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Whether you are looking to resolve a product issue, searching for technical expertise or want to develop product solutions, eBioSys provides a variety of support services to meet your requirements.

Video Tutorials

Watch video tutorials of eLab to better understand how we can help you streamline and simplify your laboratory processes.

Title Description
Overview An introduction to eLab
Importing Importing samples
Samples Creating and managing samples
Tasks Creating and managing tasks
Workflow Creating and managing protocols and methods
Multi-user version only:
Users Creating and managing users
Groups Creating and managing groups
Installation A step-by-step guide to the installation of eLab (multi-user version)
Licensing Getting a license for the multi-user version


Help Center

eLab the Laboratory Information Management SystemVisit the eLab Help Centre for how-to, troubleshooting, and step-by-step guidance.

Solutions to top customer issues:

Installing the eLab Database
Installing eLab
Obtaining a License
Importing Data
Creating a New Project


Contact Support

Contact the eLab support team 24/7 with a product enquiry, technical issue, or feature request using the following details or our support contact form below:

Telephone: +61 (0)409 314 222
e-mail: support@ebiosys.com


Support Form

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